Digital Education Chat Bot (Pilot)
The Digital Education Chat Bot (Pilot) is a small scale experimental pilot project which aims to build a Chat Bot tool in house. The chat bot will be initially based on the Blackboard Help & Support helpsheets and videos, with later expansion into other digital tools and platforms. This tool will enable select pilot users to find curated help and support guidance via Blackboard by posing a question to the Chat Bot.
The pilot is designed to provide staff and students with an opportunity to ask questions in real time via a Chat Bot platform and in doing so get access to just in time help and support. This activity also aims to inform any future AI projects and help promote the current help and support guidance.
Project Questions & Answers
February 2020A project report will be submitted to Digital Education Sub-Group in March 2020. The Digital Education ChatBot support will be added into ICT’s ChatBot platform with transfer of information scheduled to be completed by the end of April 2020.
December 2018Project paperwork written and shared with the DESG via Microsoft Teams.
January 2019Development completed on BETA version of Digital Education Chat Bot. Initial testing group sourced and BETA testing of the product begun.
December 2019Blackboard Chatbot pilot launched across all Blackboard modules with positive feedback. Knowledge gained through the Blackboard pilot has been used to inform elements of the ICT chat bot launched in late.