Project Type

Digital Education Chat Bot (Pilot)

The Digital Education Chat Bot (Pilot) is a small scale experimental pilot project which aims to build a Chat Bot tool in house. The chat bot will be initially based on the Blackboard Help & Support helpsheets and videos, with later expansion into other digital tools and platforms. This tool will enable select pilot users to find curated help and support guidance via Blackboard by posing a question to the Chat Bot.

The pilot is designed to provide staff and students with an opportunity to ask questions in real time via a Chat Bot platform and in doing so get access to just in time help and support. This activity also aims to inform any future AI projects and help promote the current help and support guidance.

Project Questions & Answers

Project Status Active

Start Date.

December 2018

End Date.

July 2019

Project Lead (Digital Education Developer)

Ben Atkinson-Foster

Project Team

Digital Education Team, Digital Leads Forum and Digital Education Sub-Group (DESG)

Project Tags
Digital Education Transformation Programme
Digital Environments

Project update

  • July 2020
    The Chat Bot project has received a European-wide award in recognition of its innovative approach to online learning and was named the winner of the Blackboard Catalyst Award for Teaching and Learning.
  • April 2020
    Transfer of information to ICT's Chat Bot is currently on hold due to providing remote teaching support and will be reviewed later in the year.
  • February 2020
    A project report will be submitted to Digital Education Sub-Group in March 2020. The Digital Education ChatBot support will be added into ICT’s ChatBot platform with transfer of information scheduled to be completed by the end of April 2020.
  • December 2018
    Project paperwork written and shared with the DESG via Microsoft Teams.
  • January 2019
    Development completed on BETA version of Digital Education Chat Bot. Initial testing group sourced and BETA testing of the product begun.
  • December 2019
    Blackboard Chatbot pilot launched across all Blackboard modules with positive feedback. Knowledge gained through the Blackboard pilot has been used to inform elements of the ICT chat bot launched in late.